Reasons and Solutions:

1. Dirty or clogged capping station

**Clean the capping station by applying window cleaner on the capping pad.

Prevention: Follow suggested maintenance routine.

2. Ink build-up around the print head

**Clean build-up around the bottom of the print head with a soft damp cloth.

Prevention: Follow suggested maintenance routine.

3. Excessive ink build-up on the print head wiper assembly

**Clean the wiper blades with a damp paper towel. Prevention: Follow suggested maintenance routine.

4. Damaged print head from slamming into a shirt board

**Replace the print head. Prevention: Always check platen height.

Reasons and Solutions:

1. One or more of the CMYK color channels are not printing

**Print head needs to be primed by doing a few head cleanings.

**Bottle of ink has run empty. Fill the bottle and ink tubes and prime the print head with head cleanings.

Prevention: Top off ink bottles regularly.

**Open any valves that may be off.

**Print head is clogged. Use head cleanings or flush with cleaning solution. If that doesn't work replace the print head.

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

**Damper has hole or is clogged. Replace damper.

2. Computer monitor needs to be adjusted

**Make sure the RGB (Red Green Blue) values are balanced.

**Adjust the brightness if necessary.

3. Color profiles are being used in graphic program such as Photoshop.

**During the print process from the graphic program make sure that no color management is selected. RIP pro will handle the color profiling.

Reasons and Solutions:

1. Printer thinks the ink cartridge is running out of ink

**Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips.

Reasons and Solutions:

1. Printer thinks the ink cartridge is out of ink

**Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips.

Prevention: Turn the machine off and unplug to reset the ink chips every 5 to 10 shirts depending on how much white ink is being printed.

Reasons and Solutions:

1. Not enough White Ink pre-treatment

**Increase the amount of spray.

2. Not setting the White Ink pre-treatment correctly on the heat press

**Press the pre-treated shirt for no more than 10 seconds.

3. Not enough pressure on the heat press

**Increase the pressure slightly. Increase more if needed. The heat press should flatten the surface of the cotton.

4. Not the right RIP Pro settings for the color of shirt

**White Ink requires a health coat for good results.

The darker the shirt the more coverage it needs.

Setting a higher DPI for the White underbase increases the amount ink that is printed.

5. White Ink is not primed in the print head

**Run at least 10 head cleanings using the ink button on the control panel and try a test print. Repeat if it improved but needs more.

6. White Ink jets are clogged

**Flush the inks with distilled water thoroughly. Flush the lines with cleaning solution to remove most of the residue. Run head cleanings from the control panel with cleaning solution in the print head just like ink. Let cleaning solution soak in the print head for a few hours and run a few more head cleanings with the Ink button on the control panel. Flush cleaning solution and refill the system with ink. Print a nozzle check or a test image to see if the jets are unclogged.

**Replace print head.

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

7. White Ink damper or dampers are clogged or clogging

**Replace dampers

Reasons and Solutions:

1. Print head is not primed

**Run several head cleanings using the Ink button on the control panel.

2. Print head jets are clogged

**Flush the inks with distilled water thoroughly. Flush the lines with cleaning solution to remove most of the residue. Run head cleanings from the control panel with cleaning solution in the print head just like ink. Let cleaning solution soak in the print head for a few hours and run a few more head cleanings with the Ink button on the control panel. Flush cleaning solution and refill the system with ink. Print a nozzle check or a test image to see if the jets are unclogged.

**Replace print head. Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

3. Damper is clogged

**Replace damper Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

4. Damper has a hole

**Replace damper

5. Capping station needs cleaning

**Use the syringe to apply window cleaner on the capping pad. Push the Ink Fill button to draw the window cleaner through the Waste Ink system.

**Clean the rubber rim around the capping pad to remove any strands of dry ink that could interfere with the capping station forming a seal with the print head. Prevention: Follow suggested maintenance routine.

6. Blocked breather holes on ink bottle caps

**Make sure the small holes on the caps are not blocked or clogged. Clear anything that is blocking the hole. Make sure no debris falls into the ink. Prevention: Follow suggested maintenance routine.

7. Printer needs a head alignment

**Run a head alignment from the maintenance section of the Epson Stylus Photo 2200 driver. Head alignment can not be run with white ink in the system. It must have seven colors.