Call a consultant toll free
1-877-793-3278
Step by step instructions on how to address standard embroidery machine issues. Click on each question below to see the reason / solution / prevention.
You may click on each 
icon and expand table to see the answer to each question.
How to perform a CLEAN BOOT in Windows Millennium Edition
Reasons and Solutions:
The information in this article applies to:
Microsoft Windows Millennium Edition
This article is designed to help troubleshoot a wide variety of issues. If you would like information regarding specific error messages, view the Windows 98 and Windows Me Error Message Resource Center:
http://support.microsoft.com/support/windows/topics/errormsg/emresctr.asp
Summary
This article describes how to disable common startup programs, settings, and drivers to troubleshoot issues in Windows Millennium Edition (Me). This procedure is known as "clean booting."
Use this procedure only to troubleshoot error messages or behaviors when you have been unable to determine the cause of the issue. Following these steps results in a temporary loss of some functionality. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.
MORE INFORMATION
Search the Microsoft Knowledge Base for information about your specific issue before following the steps in this article. This information is not intended to troubleshoot specific issues. If you are receiving a specific error message or behavior, search the Microsoft Knowledge Base by using the text of the error message and a description of the issue or behavior. The Microsoft Knowledge Base is available at the following Microsoft Web site:
How to Perform a Clean Boot in Windows Me
- Click Start, click Run, type msconfig in the Open box, and then click OK.
- On the General tab, click Selective startup.
- Click to clear all of the check boxes under Selective startup.
- On the Startup tab, click to select the *StateMgr check box.
Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type msconfig in the Open box, and then click OK.
IMPORTANT: Look closely at the General tab to ensure that the check boxes you cleared are still cleared. Proceed to step 6 if none of the check boxes is selected. If you see a disabled or gray check box, your computer is not truly "clean-booted" and you may need assistance from the manufacturer of the program that places a check mark back into Msconfig.
- After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue.
How to Return from a Clean Boot State
- Click Start, click Run, type msconfig in the Open box, and then click OK.
- On the General tab, click Normal startup.
- Click OK. Click Yes when you are prompted to restart your computer.
Categories That Are Disabled in a Clean Boot
- System.ini entries
- Win.ini entries
- Static virtual device drivers (VxDs)
- Startup items
- Environment variables for MS-DOS emulation
NOTE: The following VxDs should be checked in the static VxD tab of the System Configuration Utility to ensure proper functioning for internet/networking access:
VNETSUP
- NDIS
- VNETBIOS
- VREDIR
Disclaimer
NOTICE: If you are NOT comfortable performing the adjustments/repairs as shown in the following section, please review the appropriate instructions on the selected document, then call the SWF East's service department at 813-832-6830 for further assistance.
SWF East, Inc. will NOT be held liable for any misrepresentation on these documentation due to changes in equipment manufacturing or necessary changes in removal, adjusting, or re-assembly procedures. It is understood that any expenses resulting from damaging parts such as: needle cases, color change components, needle bar drive shafts, needle bars, stripped screws, or stripped screw holes will be the customer's responsibility to pay for these items.