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What our customers are saying

Find out what our customer have to say about SWF East's quality products and top-notch service and support.

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Dear Stephanie,

It is my pleasure to tell to powers that be about my experience with the tech support of SWF East. They are so reliable that I can count on them as a 'business partner'. When I call for help they are considerate, not condescending, and they take the time to be thorough in their analysis of the situation. Most recently I spoke with Bill Garriot and George DiPietro. If I call more than once on a problem they treat me with respect for the 'limited' knowledge I posses. They offer suggestions that include, not just the machine, but the design, digitizing, and supplies. They allow time for each of my calls as if they were important, no rushing me off the phone. They return calls very promptly.

So, in a way, they facilitate my business, and make me a better producer. This added value strongly makes the case for sticking with swf as opposed to getting another machine of a different make. Their value to you is as their value to me... .So good that it really makes a difference and sets you apart.

Thank you,

L. C.

Daytona Beach, Florida

I just need to express my thanks to two people that work at SWF. I have sewed for about 50 years but using a computer is another ball game. Sarah and Rey have helped me so many times and never a comment about my computer errors. I have never regret buying an SWF machine. I'd like to help your company by letting others know that someone at SWF will always be there to lend a helping hand.

Thank you,

Grace & Mary

Thanks for being there! As my daughter said, “It is worth the money for the great support we get.” She says that she has never seen this quality of support any where. As soon as I get to it, I will try your suggestions and get back to you about which one worked.

Berta

Daniel,

I just wanted to tell you the change you had me do in the machine interpreter worked great. I really want to thank you for the GREAT SUPPORT you have given me. There are not many companies out there that are willing to support their product that way you do.

Thanks Again,

Harry